SHIPMENT&RETURNS

we ship with DHL or UPS day after payment, tracking # will be given 

most but not all items are in stock and should arrive to you within 10 days after payment

returns are accepted for any reason within 30 days of receipt, you can pay with money order, paypal, visa, moneybookers or bank draft.  We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs.

Our extended 30-day trial & return period gives you plenty of time to extensively test and evaluate your purchase. If you feel that you are not completely satisfied with your instrument, please return it for a refund. In case of a return please inform us within 30 days of receipt of your instrument by email, fax or phone that you will be returning your purchase. We will gladly help with packing and shipping instructions. 

we ship worldwide fully insured for the price paid for.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you can return it to us, we will send you a full refund !

Our goal is to make buying online easy, safe and efficient.

Our Satisfaction Guarantee "We guarantee your absolute satisfaction - 100% of the time."

Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 3 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.